Quick Links

Best Practice | 7 min read

Salesforce Security Best Practices for Protecting Your Customer Data

Prepared By Jayant Umrani

In the contemporary digital era, businesses of all magnitudes have recognized the significance of customer data as a precious asset. The emergence of cloud computing and the Internet of Things (IoT) has simplified the amassing, preserving, and analyzing colossal amounts of customer data.

However, with the convenience of accessing data comes the responsibility of safeguarding its security. Salesforce, a well-renowned customer relationship management (CRM) platform, has over 150,000 clients globally.

This article delves into the most effective Salesforce security practices to secure customer data.

Salesforce Security Framework

Salesforce has a multi-faceted security system comprising physical, network, application, and data security protocols. It follows standard industry security practices and regulatory frameworks such as ISO 27001, SOC 2, and HIPAA.

The Salesforce security framework is founded on the principle of least privilege, which entails providing users with only the bare minimum access to carry out their job functions. This helps to minimize the likelihood of unauthorized access to confidential data.

The physical security measures aim to secure the Salesforce data centers' physical infrastructure where customer data is stored. These data centers are in protected facilities operated 24/7 and equipped with surveillance cameras, biometric access controls, and other physical security features. Access to the data centers is strictly regulated, and only authorized personnel are granted access.

The network security measures protect the Salesforce infrastructure from external threats such as hacking, malware, and phishing attacks. Salesforce employs multiple layers of network security, including firewalls, intrusion detection and prevention systems (IDPS), and network segmentation to isolate different network parts. In addition, Salesforce uses encryption technologies like Transport Layer Security (TLS) to protect data while in transit.

Also read: How to Improve Data Quality in Salesforce?

The application security measures are geared towards protecting the Salesforce application from internal threats like unauthorized access, data breaches, and insider threats. Salesforce employs various application security protocols, including role-based access control (RBAC), authentication and authorization, and session management, to ensure that only authorized users can access sensitive data.

Additionally, Salesforce provides several security features, such as IP restrictions, login history tracking, and two-factor authentication, to enhance application security.

The data security measures are meant to protect the customer data stored in Salesforce from unauthorized access, modification, and deletion. Salesforce provides a wide range of data security features, including data encryption, data masking, and data backup and recovery to safeguard customer data.

Salesforce also offers granular data access controls enabling administrators to define who can access the data.

In addition to Salesforce's security measures, organizations can follow several best practices to enhance their Salesforce implementation's security.

  • Enforce strong password policies: Robust password policies help prevent unauthorized access to Salesforce accounts. Password policies should require users to use strong passwords comprising at least eight characters with a mix of uppercase and lowercase letters, numbers, and special characters. Passwords should also be changed regularly.
  • Utilize two-factor authentication: Two-factor authentication (2FA) offers an additional security layer to Salesforce accounts by requiring users to provide a second authentication form besides their password. This can help prevent unauthorized access if a user's password is compromised.
  • Limit access to sensitive data: Access to sensitive data should be limited to users who require it to perform their job functions. This can be achieved through RBAC, data access controls, and IP restrictions.
  • Monitor login activity: Organizations should monitor login activity to detect and prevent unauthorized access. Salesforce offers a range of login monitoring features like login history tracking and login IP restrictions.
  • Regularly review and update security policies: Security policies should be reviewed and updated periodically to ensure they are current and influential. This includes reviewing access controls, password policies, and other security measures.
  • Educate employees on security best practices: Employees should be educated on safety best practices and trained to identify and report any suspicious activity. This can help prevent insider threats and other security incidents.
  • Implement data backup and recovery procedures: Data backup and recovery procedures should be in place to ensure that customer data can be restored during a disaster or other data loss incident.
  • Conduct regular security audits: Regular security audits can help identify vulnerabilities and ensure adequate security measures. Organizations can use tools like Salesforce's Security Health Check to assess their security posture and identify areas for improvement.

Salesforce provides robust security measures to protect customer data, including physical, network, application, and data security measures. However, it is the organization's responsibility to implement additional security best practices to enhance the security of their Salesforce implementation further.

Organizations can reduce the risk of data breaches and other security incidents by enforcing strong password policies, limiting access to sensitive data, monitoring login activity, and regularly reviewing and updating security policies.

With the right security measures in place, organizations can take full advantage of Salesforce's benefits while ensuring their customer data's confidentiality, integrity, and availability.