JustFoodForDogs is a leading provider of fresh pet food, offering whole food, human-grade meals that are gently cooked to ensure superior nutrient absorption. As the #1 vet recommended fresh food, they offer vet-developed recipes that support specific health needs and promote immune system health through extensive research.
With a mission-based pricing approach, JustFoodForDogs aims to make their high-quality products more accessible to pet owners.
Lack of Customer 360-degree View
Customer service agents had to log in to 5 different systems to access complete customer information, leading to inefficiencies and slower issue resolution.
Limited Customer Notifications
Only email notifications were sent to customers, resulting in damaged frozen items left on the porch and increased appeasements.
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In conclusion, Bolt Today's implementation of Salesforce OMS successfully addressed the challenges faced by JustFoodForDogs. The solutions provided not only improved customer satisfaction and loyalty but also led to cost savings and operational efficiencies. By fostering a seamless and satisfying customer experience, JustFoodForDogs strengthened its position as a market leader in the fresh pet food industry.