Education | Financial Services
Salesforce Products Used
- Financial Services Cloud (Insurance & Wealth Management Models)
- Service Cloud
- Experience Cloud
Challenges
Florida Prepaid operates one of the largest 529 college savings programs in the nation, providing both Prepaid and Investment Plans. Their legacy system posed several challenges.
- Disconnected enrollment experiences across different plan types.
- Manual workflows prone to errors slow down account setup.
- No consolidated household or multi-beneficiary perspective.
- Limited access to real-time data for plan and fund analysis.
- An outdated and complicated user experience that slowed conversions.
Bolt Today’s Solution
In partnership with Kyra Solutions, Bolt Today upgraded Florida Prepaid’s enrollment and member engagement system using Salesforce Financial Services Cloud.
The solution included:
- FSC Insurance Model for Prepaid Plans to reflect structured contributions and benefits.
- FSC Wealth Management Model for Investment Plans to manage fund allocations and risk tracking.
- MuleSoft integration platform for integrations with the Custodians.
Key solution components:
- A simplified “1-2-3-DONE” enrollment process designed for parents and guardians.
- Unified household views integrating multiple plans and beneficiaries.
- Automated workflows for onboarding, billing, beneficiaries, and legal processes.
- Real-time dashboards offering insights into enrollment trends and fund activity.
- Integrated Service Cloud for quick, trackable member support.
Results
- 40% faster enrollment completion.
- Unified visibility at the family level across different plan types.
- Significant reduction of manual processes.
- Improved data-driven planning through live dashboards.
- Increased user satisfaction across all demographics.
What Florida Prepaid Said
Partnering with Bolt today, Kyra Solutions brought deep expertise in Salesforce Financial Services Cloud. Together, they seamlessly implemented both the Insurance and Wealth models to support our full portfolio of 529 plans. Their strategic collaboration modernized our systems and transformed how we serve Florida families preparing for college.
