Salesforce Community Cloud, now renamed as Salesforce Experience Cloud, is a digital, social, and experience platform to connect customers, employees, and partners with each other. Where customers get a self-service experience, employees get records and data they need to complete their tasks. As this platform offers to streamline of sharing of records, leads and contacts, connected partners, resellers and distributors help you boost sales. Direct engagement of each connected person drives results within no time.
There are two types of Communities on Community Cloud-
Customer Community
where it has access restrictions
Partner Community where
it has no such access restrictions
With a wise selection of the templates, we deliver the Salesforce Community Cloud consulting, implementation, automation, and customization.
Features of Community Cloud
- Business Integration
- Personalization
- Customization and Branding
- Mobile
- Lightning Bolt
- Knowledge
Business Integration
Business Integration
Infuse communities with data from any system, anywhere. Where customers can create and escalate support cases, partners can update opportunities and qualify leads. Employees can access and share files on the Cloud.
Personalization
Personalization
Suggestions are automatically made on the Cloud regarding connections to experts, groups and content. Individual interests, needs, and behavior make a foundation for recommendations, inviting deeper community participation.
Customization and Branding
Customization and Branding
Create interactive extensions of your brand with simple-to-use environments. Customize Cloud to extend the online community experience.
Mobile
Mobile
Access the community anywhere from any device for delivering a rich, branded, and device-responsive mobile experience anywhere.
Lightning Bolt
Create next-generation communities. Seamlessly integrate with Salesforce through portals.
Knowledge
Help your customers in helping themselves. Help agents work smarter. Get easy access to articles, FAQs, and the collective wisdom of the community.
- Case Escalation
- Engagement
- E-commerce
- Community Management
- Sales Force Automation
- Data Sharing
Case Escalation
Case Escalation
Customers can create cases directly in the community. Agents can answer within the community, or privately.
Engagement
Engagement
Create your community with your most active members by recognizing customizable badges on their profile. Enable members to endorse each other for specific skills and expertise.
E-commerce
E-commerce
Integrate your e-commerce platform to create new purchasing opportunities. Enable customers to discover, research, and buy products all in a branded, mobile, and social environment.
Community Management
Community Management
Measure and analyze metrics with preconfigured and customizable Lightning dashboards in the community management console.
Sales Force Automation
Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.
Data Sharing
Connect partners to product experts. Adjust sharing settings for partners to access only relevant information to move opportunities through the pipe.
- Actions
- Dashboards and Reports
- Salesforce Files
- Groups
- Topics
- Chatter Collaboration
Actions
Actions
Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Dashboards and Reports
Dashboards and Reports
Track and rank partner performance. Share customizable dashboards and reports with partners. Connect data from any source with Wave Analytics.
Salesforce Files
Salesforce Files
Give the context of your file with secure, social, and mobile file access. Sync files across all devices and bring them into one easily accessible location.
Groups
Groups
Offer structure to discussions and activities by creating a group for your team, an upcoming event, a new project, or a campaign.
Topics
Access all information with autogenerated topic pages.
Chatter Collaboration
Let your employees collaborate on projects. Let them find subject-matter experts, updates, and more. Let them contribute their ideas.
Infuse communities with data from any system, anywhere. Where customers can create and escalate support cases, partners can update opportunities and qualify leads. Employees can access and share files on Cloud.
Suggestions are automatically made on Cloud regarding connections to experts, groups and content. Individual interests, needs, and behavior make a foundation for recommendations, inviting deeper community participation.
Create interactive extensions of your brand with simple-to-use environments. Customize Cloud to extend the online community experience.
Access the community anywhere from any device for delivering a rich, branded, and device-responsive mobile experience anywhere.
Create next-generation communities. Seamlessly integrate with Salesforce through portals.
Help your customers in helping themselves. Help agents work smarter. Get easy access to articles, FAQs, and the collective wisdom of the community.
Customers can create cases directly in the community. Agents can answer within the community, or privately.
Create your community with your most active members by recognizing customizable badges on their profile. Enable members to endorse each other for specific skills and expertise.
Integrate your e-commerce platform to create new purchasing opportunities. Enable customers to discover, research, and buy products all in a branded, mobile, and social environment.
Measure and analyze metrics with preconfigured and customizable Lightning dashboards in the community management console.
Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.
Connect partners to product experts. Adjust sharing settings for partners to access only relevant information to move opportunities through the pipe.
Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Track and rank partner performance. Share customizable dashboards and reports with partners. Connect data from any source with Wave Analytics.
Give the context of your file with secure, social, and mobile file access. Sync files across all devices and bring them into one easily accessible location.
Offer structure to discussions and activities by creating a group for your team, an upcoming event, a new project, or a campaign.
Access all information with autogenerated topic pages.
Let your employees collaborate on projects. Let them find subject-matter experts, updates, and more. Let them contribute their ideas.
Automate Your Communication with Community Cloud
Right from streamlining operations to enabling your customers to receive support despite the location and time, community cloud automation increases community engagement. Eliminating the manual processes, customers are allowed to request and create their records directly on Cloud. You can easily connect the right people at the right time to derive the right output. We can automate:
- Email alerts
- AppExchange packages
- SMS
Community Cloud Customizations Bolt Today Offer
With our mobile-ready and Lightning-ready implementation and customization of Salesforce community cloud, we fulfill every requirement that makes your communities come closer and perform exceptionally. Though customizing community cloud takes a lot of time due to the complexity of Cloud, as experienced Salesforce community cloud consultant, we handle it carefully with migrating the data cautiously.
Our agile methodologies help you customize:
- Social logins
- Live chat functionality
- Create the casing Salesforce
- Reusable components
- AppExchange packages