AWS Connect & Salesforce Integration

Bring the power of intelligent CTI & Webchat to Salesforce. The Amazon connect contact center solution if quick to implement, highly scalable, and cost-effective. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provides everything you need to build a complete, personalized experience through this single integration.

To survive in the remote working environments Enterprises, need to adopt cloud-based solutions that can scale up/down on demand, provide a seamless experience to the agents as well as their customers, and are cost-effective.

Amazon Web Services (AWS) is the leader in this space, and Bolt Today an Experienced Salesforce integration consultant has the expertise required to implement this solution within days.


  • Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes.
  • The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding
  • There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles

Key Benefits

  • Improved Salesforce screen pop: support for passing contact attributes from your Amazon Connect contact flow in addition to caller ID.
  • Salesforce Omni-channel support: Enable your Amazon Connect voice channel to work in conjunction with Salesforce chat, email, and SMS channels.
  • Call Logging and Recording support: Automatically log calls from Amazon Connect and expose call recordings in Salesforce.
  • Lambda Data Dips: Easily deploy pre-built AWS Lambda functions that you can configure in Amazon Connect to bring Salesforce customer data into your customer experience.
  • SSO / SAML Support: Enable seamless Single Sign-On with Amazon Connect and Salesforce

We will evaluate
your needs in sales automation.